Privacy Policy

1. Who We Are

Rare-Change.com ("Rare-Change," "we," "us," or "our") operates an online marketplace that connects buyers and sellers of collectible coins and related items. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, marketplace, and related services (collectively, the "Site").

By using the Site, you acknowledge the practices described in this policy. This policy does not apply to websites or services operated by third parties, even when we link to them.

2. Information We Collect

Depending on how you use the Site, we may collect:

• Account information: Your name, username, email address, password, and contact details.
• Marketplace information: Listings, photographs, descriptions, offers, bids, reviews, and messages you submit.
• Transaction information: Purchase, sale, return, shipping, and transaction history.
• Payment and shipping information: Information needed to process payments, verify transactions, and fulfill shipments.
• Identity and seller information: Information needed for fraud prevention, seller verification, tax reporting, or legal compliance.
• Device and usage information: IP address, browser type, device information, pages viewed, referring pages, and interactions with the Site.
• Information from others: Information provided by another user in a transaction, payment or shipping provider, or service provider acting on our behalf.

3. How We Use Information

We use personal information to:

• Create and maintain accounts and provide the Site's features.
• Publish listings, facilitate communication, and connect buyers and sellers.
• Process payments, sales, refunds, returns, shipping, and related support requests.
• Authenticate accounts, prevent fraud, protect users, and enforce our Terms of Service.
• Operate, troubleshoot, measure, and improve the Site and user experience.
• Send service messages, transaction updates, and other communications you request or that are necessary to provide the Site.
• Send optional marketing communications where permitted by law. You may unsubscribe from marketing messages at any time.
• Comply with legal obligations, respond to lawful requests, and protect our rights and users.

4. How We Share Information

We do not sell your personal information. We may share information:

• With other marketplace users: Information needed to complete a transaction, such as a username, listing details, messages, and shipping information.
• With payment and shipping providers: Payment and shipping providers receive information needed to process transactions, deliver orders, prevent fraud, and provide their services.
• With service providers: Vendors that host, secure, analyze, support, or operate portions of the Site under confidentiality and security obligations.
• For legal and safety reasons: When required by law or reasonably necessary to investigate fraud, enforce agreements, protect people, or protect the Site.
• As part of a business transfer: In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.

We do not share payment card numbers with marketplace users. Payment details are handled by our payment providers.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, secure the Site, understand usage, and improve performance. Some cookies are necessary for the Site to work; others may be provided by analytics or service providers. You can control cookies through your browser settings, but disabling necessary cookies may prevent parts of the Site from working.

6. User Content and Public Information

Listings, usernames, reviews, and other content you choose to post may be visible to other users or the public. Do not include sensitive personal information in listings, messages, or photographs. You are responsible for the information you choose to publish and should use care when communicating with other marketplace users.

7. Data Retention and Security

We retain information for as long as reasonably necessary to provide the Site, complete and record transactions, resolve disputes, meet accounting and legal requirements, prevent fraud, and enforce our agreements. Retention periods vary by the type and purpose of the information.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and notifying us promptly of suspected unauthorized access.

8. Your Choices and Rights

You may review or update certain account information through the Site, unsubscribe from optional marketing communications, and control cookies through your browser. Depending on where you live, you may also have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing.

To make a privacy request, contact us using the information below. We may need to verify your identity before completing a request and may retain information where required or permitted by law.

9. Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

10. International Visitors

Your information may be processed in countries other than the country where you live. Those countries may have different data protection laws. Where required, we use appropriate safeguards for cross-border transfers and process information in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last Updated" date. If a change is material, we may provide additional notice as required by law. Your continued use of the Site after an update means the revised policy applies to your use.

12. Contact Us

Questions, privacy requests, or concerns about this policy may be sent to [email protected].